Face Mask FAQ
MASK ORDERS ONLY AT THIS TIME: We are operating under the "essential business" exception, so we are only making masks at this time. Please do not add any other items to your order (except pre-ordering your Rendered Box!), or we will be unable to ship your order until we are cleared to make your "non-essential" items. Them's the rules, and the greatest need at this time.
PLEASE, NO ORDER CHANGES: Our fabric selection is limited, and we will be introducing new fabric combinations as we source new fabric. We're making masks a fast as possible, and we only have one person to manage our order fulfillment process. Please do not request changes to your order. If you cancel your order to order a different color, you will lose that place in line, and your new order will be added to the queue in the order it is received.
NO GUARANTEE ON DESIGN: We have limited amounts of each design. At this time, we can't guarantee the solid color you order, but you will be able to select the gradient/shade you'd like and any requests/comments made in the order will be fulfilled to the greatest of our ability. They're all gorgeous, so think of it as our special surprise for you.
*** SORRY, NO WHOLESALE INQUIRES: Our face masks are made by hand with high-quality materials made by us, the Rendered Inc. team. The unit price reflects our sustainable cost of manufacturing and direct sales, with no additional margin for wholesale distribution or discounts. We are offering the same price to all purchasers. We acknowledge that there are less expensive alternatives. We are trying to make something useful while staying in business, so we can eventually get back to the business of selling sustainably sourced clothing!
PLEASE BE PATIENT: Rendered Inc. is a small business with limited production capacity, and it will take a while for us to get our new production process running smoothly. We currently have limited fabric options, and the supply chain is a mess right now. We all feel a sense of urgency, and we will do our very best to make as many masks as possible without interruption, so please be patient.
CUSTOMER SERVICE RESPONSE TIME: As you may or may not know, the customer service guy here at Rendered is the owner, yours truly. My name is Saba. I'm doing my very best to answer your questions and manage the factory. It will take extra time for me to respond, and I will undoubtedly miss a few DMs and emails. It's nothing personal, just a little overwhelming. Again, please be patient. Please reach out to me with any questions at Rendered.email@example.com or firstname.lastname@example.org
Founder & CEO of Rendered Inc.